I'm looking for a room
Booking system
- What happens if my payment failed?
- What is the badi guarantee?
- What happens if the lister cancels the booking last minute?
- What happens if I have to cancel my booking due to extenuating circumstances?
- What happens if the room doesn’t match the description in the listing?
- What happens if I have to cancel the booking?
Staying safe
- COVID-19 Update
- I've been asked to make a payment outside of the platform, what should I do?
- Should I provide listers with personal information?
- What does it mean if a profile is verified?
- Should I visit the place before booking?
- What does it mean when a profile is trusted?
Account & Settings
Searching for a room
- How do I know if a room accepts pets?
- How can I receive more room invites from listers?
- How can I narrow down my search?
- How do I contact listers about the rooms I like?
- How do I search for a room?
- What actions can I carry out from a conversation?