What if the room doesn't match the listing?

If you booked the room with certain features or services that you later discovered were inaccurate when moving in, please tell us! 

• Talk to the lister: this would be the best and fastest way to resolve the situation and get the help you need.
• Contact our customer service team: if for any reason you cannot speak to the lister, please contact us via the support chat or by email at [e-mail] so that we can investigate further.

It is important that you report any issues during the move-in date and that you send us proofs of the problem (any relevant documentation or photos, etc.)