If as a tenant you decide to cancel a confirmed reservation, please note that the following penalties may apply:
- 15 days or more before the move-in date, we will refund 100% of the first payment.
- Between 14 and 7 days before the move-in date, we will refund 50% of the first payment; the remaining 50% will be transferred to the lister.
- 6 days or less before the move-in date, no refund will be possible. The lister will receive 100% of the first payment.
Please contact us as soon as possible through our support chat or by email at firstname.lastname@example.org.
You will find additional information in our Terms and Conditions.