If the potential tenant cancels the reservation:
- 15 days or more before the move-in day (as it appears in the booking details), we will refund 100% of the first payment.
- Between 14 and 7 days before the move-in day, we will refund 50% of the first payment to the potential tenant; the remaining 50% will be transferred to you.
- 6 days or less before the move-in day, we will not refund any amount of the first payment to the tenant. You will receive 100% of the first payment.
Keep in mind that if the cancellation is due to an extenuating circumstance, the cancellation policy will not apply. For more information on extenuating circumstances, please click here.